We use cookies to ensure that we give you the best experience on our website. To learn more about cookies, their benefits, and how we use them, please view our new cookie policy. To disable cookies on this device, please view our information on 'How to manage your cookies.' Be aware that parts of the site may not function correctly if you disable cookies. By closing this message, you consent to our use of cookies in accordance with our cookie policy.



Policy last updated: 01 October 2013

This Policy is adopted by Iron Mountain Information Management of 745 Atlantic Avenue, Boston, USA and its participating European subsidiaries, holding companies and joint venture partners which are part of the Iron Mountain service system, and other entities which directly or indirectly are controlled by Iron Mountain (each an “Affiliate“, with Iron Mountain and its Affiliates being collectively referred to as Iron Mountain).

Iron Mountain understands your concerns about the privacy of data you may submit through this Iron Mountain Web site (“Site“). This policy provides you information about what type of information is gathered and tracked on the Site, how the information is used, and with whom the information is shared. You should also review Iron Mountain’s Privacy Principles set out below which contain our commitment to protecting our customers’ privacy, online and offline. In the event that any inconsistencies should arise with respect to this policy and the Privacy Principles concerning online privacy, the terms of this policy shall prevail.


Personal and Aggregate Information

Iron Mountain collects two types of information from users: “Personal Information“ (anything which identifies you as an individual, either on its own or by reference to other information) and “Aggregate Information“ (non-personally identifiable and anonymous data).

Personal Information (such as your name, address, telephone number, or email address) is collected when you voluntarily submit it through a Site form, such as during a request for product information or a download of a study or whitepaper. Other information that may also constitute Personal Information (such as your browser type, operating system, IP address, domain name, number of times you visited the Site, dates you visited the Site, and the amount of time you spent viewing the Site) may be collected via cookies and other tracking technologies (such as transparent GIF files). Aggregate Information (such as how many times visitors log onto this Site) may also be collected.

Please read this policy carefully to learn how you can verify the accuracy of any Personal Information we have concerning you and how you can request that Iron Mountain stop using or update your Personal Information. You can also change your contact or marketing preferences at any time by contacting us as set out in this policy. By providing your Personal Information to Iron Mountain via this Site, you agree to the terms and conditions of this policy.


The Personal Information collected through this Site will not be used for any other purpose than provided by this policy. We will use the information you supply:

(a) to answer your specific inquiry. For example if you contact us with a technical question, we will use your contact information and technical information to resolve the issue;

(b) at your option, to send you additional marketing materials relating to Iron Mountain. We will only send you such materials if, when you are presented the option at various points on our Site, you “opt in” to receiving them. In case you have not given your “opt in” consent to be contacted by Iron Mountain, your Personal Information will be retained on a “do not contact” list. Your Personal Information will be stored by us only as long as you do not change your mind to receive such materials from Iron Mountain, in order to avoid the future contact with you for marketing purposes;

(c) to administer and enhance the Site;

(d) for our general business purposes, such as the administration of your customer account, or marketing or sales purposes;

(e) in connection with a proposed or actual sale, merger or transfer of all or a portion of a business or division;

(f) to satisfy legal or regulatory requirements; and

(g) as otherwise described in this policy.

In order to provide you with a better service, we would like to use your Personal Information to provide you with information about products and services which we think may be of interest to you.

We will only send you emails/SMS/faxes where you have given us your prior express consent to receive such communications (“opt in”). We may send you mailings by post or call you unless you have told us that you do not want to be contacted in this way.

If you opted to receive any communications from us and any of our Affiliates at the time you registered on this Site, but subsequently change your mind, you may opt out at any time via www.ironmountain.co.uk/optout or by writing to the Vice President for Privacy and Compliance at this local postal address.


A cookie is a small text file that is downloaded to your computer when visiting a web site.  It allows that web site to recognize your computer when you return, enabling it to display personalized settings and other user preferences.  Cookies also help web sites improve the relevance of the advertising you see online.  Other tracking technologies (including “web beacons” and “transparent GIF files”) are technical mechanisms that enable our service providers to gather information on your response to our advertisements, e-mails, and other online marketing materials. 

Our Cookie Policy gives you more detail on what type of cookies Iron Mountain places on its websites as well as information as to how to manage your cookies.


Iron Mountain will at all times comply with the local applicable data protection legislation.

We and our service providers (as defined below) disclose and share your Personal Information:

Any access to such information will be limited to the purpose for which such information was provided to us or our Service Providers. Iron Mountain’s Affiliates and Service Providers are located throughout the world. Accordingly, your Personal Information may be sent to countries which have different levels of data protection laws than your country of residence. For instance, if you inquire about services we provide in France and in Brazil, we will forward your inquiry to our office in such countries. By requesting information regarding services in a country outside your residence, you thereby consent to the transfer of your Personal Information to that country. We will, at your request, provide you with details of companies and countries to which your information has been sent. In countries with data protection laws that do not have a data protection standard equivalent to the laws where you live, any receiver of your Personal Information is obliged by us to comply with the standards of data protection set out in this policy.


Applicability of This Policy

This policy applies only to this Site. This Site includes links to both our affiliated web sites and to non-affiliated web sites, including access to content, products and services of such affiliated and non-affiliated sites. In some cases, these other sites are made available via “seamless experience” technology, and may appear to be part of our Site. Although some of the entities controlling these sites are under contract with us, not all of them are, so we advise you to familiarise yourself with the individual privacy policy and other terms for each linked web site prior to submitting your Personal Information, as we are not responsible for their policies and we do not accept any liability with respect to the content of these web sites.   

Third Party Advertisements

We may use third party advertisements on this Site. Cookies and other tracking technologies may be associated with these advertisements.  Note: Iron Mountain is not responsible for the functionality of and actions taken by cookies and other tracking technologies created and placed by our third party service providers.


You are entitled to request that we:

If, after you have given your permission, you wish to opt out of receiving marketing related communications from us, please send your request to www.ironmountain.co.uk/optout.

If you would like to receive a copy of your Personal Information we have about you as submitted to us via this Site or if your Personal Information is incorrect or incomplete, please let us know by contacting us at:  webmaster@ironmountain.com and we will make every reasonable effort to correct or update it promptly (unless we require further information from you in order to fulfil your request). You may also ask us to remove your name and other Personal Information from our databases. In each of the foregoing cases, we will make all reasonable efforts to honour your request promptly, subject to legal and other permissible considerations.

If you have submitted an inquiry to us and you do not receive acknowledgement of your inquiry from the webmaster@ironmountain.com or our response to your inquiry is not satisfactory, you should contact Iron Mountain’s Vice President for Privacy & Compliance at global.privacy@ironmountain.com or write to the Vice President of Privacy & Compliance at this local postal address


We recommend that you check this policy every time you visit our Site as we may update this policy from time to time, by posting the amended policy on this Site. Any changes will be effective when posted and your continued use of the Site will indicate your acceptance of any changes.


We take the security of the information we collect seriously. We have implemented technology and security policies and procedures intended to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the data concerned.

Personal Information collected via this Site is stored on servers in the UK and USA. You should be aware that your Personal Information once collected will be transferred to our servers, and the USA currently does not have uniform data protection laws. Iron Mountain complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Iron Mountain has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Iron Mountain's certification, please visit www.export.gov/safeharbor/.


We are concerned about the safety of children when they use the Internet, and will never knowingly collect Personal Information from minors (children under 13 years of age, or any other age defined under applicable law). If we become aware that a minor is attempting to or has submitted Personal Information via this Site, we will notify the user that we may not accept his or her Personal Information. We will then remove any such Personal Information from our records.


If you have questions concerning this policy, or your Personal Information, please contact us at global.privacy@ironmountain.com or write to the Vice President Privacy & Compliance at this local postal address .

Iron Mountain’s Privacy Principles

Iron Mountain commits to the following:

If you have any questions about our privacy policy, please contact us at global.policy@ironmountain.com or writing to the Vice President for Privacy & Compliance at this local postal address.